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How to troubleshoot registration and authorization issues

I didn’t receive the invitation link

  1. Check your spam folder
  2. Ask your Account Manager to resend the invitation link
  3. If you still haven’t received the invitation link, ask your Account Manager to copy the link from the interface and send it to you directly

I didn’t receive a 6-digit code to my email

  1. Check your spam folder
  2. Contact your Account Manager for assistance. They may ask for the date and approximate time when you tried to register.

My domain is blocked

  1. Contact your Account Manager for assistance.

I want to use one email address for multiple organizations

  1. It is not possible to use the same email address for multiple organizations
  2. For different brands of the same company, your Account Manager will create several Advertisers under the same organization
  3. If multiple organizations have already been created, contact your Account Managerfor assistance.

I forgot my password

  1. Click on the “Forgot password” on the login screen
  2. If you previously registered using Yango Passport, access must be restored via Passport
  3. If you previously registered via email and password, access must be restored via email.

I deleted the OTP / lost access / the code is not accepted

  1. Make sure that the code you enter is the code for space.yango.com (or yads.tech for some users)
  2. If the code does not work, you’ve lost access to your phone, or you’ve accidentally deleted the OTP, contact your Account Manager for assistance.